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Shipping Policy

Shipping Policy - the basics

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Our Shipping Policy was last updated on 1st Aug 2025

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Lost Axe

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to The Lost Axe, accessible from www.thelostaxe.ca

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at The Lost Axe The following terms and conditions constitute our Shipping Policy.

Domestic & International Shipping Policy

Shipment processing times

 

All Orders are processed within 2 to 3 business days for in stock items, custom or special orders take around 7 to 14 days to complete and process. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

 

  • Shipping method: Canada Post
    Shipment cost: Calculated by item and delivery location
    Estimated delivery time: 3-5 business days

 

  • Shipping method: Canada Post Expedited
    Shipment cost: Calculated by item and delivery location
    Estimated delivery time: 2 business days

 

  • Shipping method: International
    Shipment cost: Calculated by item and country of destination
    Estimated delivery time: 5 to 10 business days

 

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes

The Lost Axe does not offer shipment to P.O boxes

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Lost Axe is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

The Lost Axe Requires photos of any damages caused during shipment. If You received Your Order damaged, please contact us immediately and provide details of the problem. Where required a replacement item will be shipped

 

Please save all packaging materials and damaged goods until we give instructions on what to do with them

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

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